If you read any kind of self-improvement business articles, you’ve undoubtedly stumbled across the concept of EQ versus IQ but if not, here goes. EQ, otherwise referred to as emotional intelligence, is now being lauded as more important in leadership roles than IQ or the measure that has traditionally indicated intellectual abilities. A high EQ correlates with high performance and the ability to make personal connections. Since that’s critical in the chamber business, it’s important to go over some of the basics that will help you improve your EQ.
7 Tips for the Chamber Pro to Improve EQ
While some of these suggestions seem obvious, most of us have been guilty of not adhering to this advice at least occasionally.
- Get your head out of the phone and make eye contact. If you’re waiting for a meeting and others are present, have a conversation instead of checking emails. If nobody else is present, check away.
- Don’t interrupt the flow of conversation or change the subject.
- Spend your time listening to what others are saying instead of thinking about what you will say next. Then ask them more in-depth questions about what they said.
- Don’t say everything you’re thinking.
- Be specific in your compliments. Don’t just offer “good job.” Tell the person what makes it a good job in your mind such as “great job on that presentation. The problem we’re facing is very clear from the well-researched stats you included. It’s obvious you took a lot of time on that.” It’s a much more fulfilling “atta-boy.”
- Look for and read the body language of the other person/people in the group. Respond accordingly.
- Avoid the jump. When bad things happen most of us tend to internalize them, thinking we are personally the reason. For instance, if a member doesn’t talk to you at an event, don’t assume it’s because of something you’ve done. They may just have a lot on their mind. Seeking out that negativity and assigning it to the situation will make you feel bad and conjure up something that isn’t happening.
Unlike your IQ, which is believed to be fairly consistent throughout your life, an EQ can be improved upon. If you struggle with making connections with members, try these things to be more present. People feel it and respond to it.
By: Christina R. Green
Must read for all Chamber Professionals...