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Frank J. Kenny's Chamber of Commerce Industry Blog

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February 16, 2026

The Chamber Pros Guide to Starting an Ambassador Program

Ambassadors work as an extension of your staff. That can be incredibly helpful in accomplishing more with less. But when they’re not chosen thoughtfully, when expectations aren’t outlines and ambassadors don’t know what’s expected of them, there can be a big disconnect. There’s a lot more to running a successful ambassador’s program than “finding better […]

Article by Christina Metcalf / Redirected / ambassadors, chamber best practices, member engagement

February 9, 2026

Finally, a Smarter Way to Track Chamber Member Needs in Real Time

Finally, a Smarter Way to Track Chamber Member Needs in Real Time

Traditional member surveys fail for one simple reason: they assume your members have the time, attention, interest, and emotional energy to help you run your chamber. They don’t. And before you think, “But our board wants data,” let’s break down what they really want and how you might accomplish that. Yes, data matters. But a […]

Article by Christina Metcalf / Redirected / chamber best practices, member engagement, member surveys

January 26, 2026

A Quiet Warning Sign Many Chambers Overlook

Late January a weird. The shine of the holidays is long gone. The “new year, new energy” posts have been posted. Your board is back in motion. Your members are back at work. And now you’re staring at the real question: Did we actually start… or did we just resume? The end of January is your […]

Article by Christina Metcalf / rewrite / chamber best practices, member engagement

January 12, 2026

Why Unusual Event Venues Might Be the Secret to Fixing Slumping Attendance

Why Unusual Event Venues Might Be the Secret to Fixing Slumping Attendance

Where do you hold your Business After Hours? A local bank? The Chamber office? A restaurant? All good options but few of those will drive someone to attend based on location alone. If your Business After Hours attendance has been tanking recently, consider finding places that feel like a peek behind the curtain and a room full of […]

Article by Christina Metcalf / rewrite / business after hours, chamber best practices, member engagement

December 15, 2025

Why Promoting Your Members Might Be Hurting Your Reach (And How to Fix It)

If your 2026 goal is “promote more members on social” but you’re concerned about what that might do to your Facebook reach, you are not alone. A lot of chamber pros are wondering is it better to hunt down member posts and reshare them, ask businesses to send content, or build something else entirely when […]

Article by Christina Metcalf / Social Media for Chambers / member engagement, member stories, social media

December 8, 2025

How to Create Low-Tech, High-Engagement Holiday Videos for Your Chamber

How to Create Low-Tech, High-Engagement Holiday Videos for Your Chamber

December is always a challenge. You’re trying to stay visible, relevant, and human while everyone is buried in events, year-end deadlines, and holiday noise. No one has any time for anything. That’s where creativity helps. Sure, you could post another “Happy Holidays from <insert chamber name>” graphic and call it a day. Or you could […]

Article by Christina Metcalf / rewrite / chamber best practices, content, holidays, member engagement, small business season

December 1, 2025

A Smarter Content Strategy for Busy Chambers

A Smarter Content Strategy for Busy Chambers

Are you constantly scrambling for something to post? Do you feel overwhelmed with the work of feeding the content machine? Good news: you don’t need more ideas. You need better recycling habits.Think of your content like a Thanksgiving turkey. The first day is the main event. After that, you turn it into sandwiches, soup, and […]

Article by Christina Metcalf / rewrite / content ideas, content marketing, digital marketing, member engagement

November 17, 2025

Planning Your Own Year-End Signature Event

While many chambers use December to host member appreciation events or holiday mixers, they’re often competing with attendees’ booked schedules. From school events to family obligations, work parties to gatherings with friends, it’s hard for your members to fit the chamber in. That’s why you have to do something to make them feel like they […]

Article by Christina Metcalf / Redirected / chamber best practices, Chamber event, holiday events, member engagement

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Frank Kenny is a successful entrepreneur, chamber member, chamber board member, chamber board of directors chair, and chamber President/CEO. He now coaches chamber professionals, consults with chambers, trains staff and members, and speaks professionally. He helps Chambers and Chamber Professionals reach their goals. See full bio.

Christina R. Green teaches chambers, associations and small businesses how to connect through content. Her articles have appeared in the Midwest Society of Association Executives’ Magazine, NTEN.org, AssociationTech, and Socialfish. She is a regular guest blogger on this site and Event Managers Blog. Christina is just your average bookish writer on a quest to bring great storytelling to organizations everywhere.Visit her site or connect with her on Twitter @christinagsmith.
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