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5 “New Year” Resolutions for Chamber Pros

5 “New Year” Resolutions for Chamber Pros

Professional resolutions usually flop for one simple reason: they’re nebulous. “Be better at networking.” “Improve retention.” “Get more organized.” Then February hits, the needle hasn’t moved fast enough, and you lose sight of what you were actually trying to change. That’s why you need professional resolutions with impact, the kind you can execute on a Tuesday and measure by Friday.

With a few smart commitments your work feels more effective, more visible, and less like you’re herding caffeinated cats whose tails are ablaze.

So here are five resolutions that work whether you’re thinking “my chamber needs this” or “my career needs this.” Each one is built for the real world: limited bandwidth, high expectations, and a mission that matters.

1) Resolve to measure outcomes, not activity

You already do a lot. Your community sees you out and about with ribbons cut, mixers hosted, emails sent, committees formed. The problem is that activity alone doesn’t protect your budget, support renewal conversations, or help your board understand what they’re actually funding.

This year, pick 3 to 5 outcomes that matter and track them like your retention depends on them. Because it just might.

Outcomes to consider:

  • New member “time to value” (How quickly do they use a benefit that makes them say, “Worth it.”)
  • Retention by segment (new members, legacy members, micro-businesses, top tiers)
  • Advocacy wins that affected real businesses (not just “we attended a meeting”)
  • Connections created (introductions made, leads generated, partnerships sparked)
  • Program participation that correlates with renewals

Your move: create a monthly one-page “Member Impact Pulse.” Not a newsletter. A scoreboard with a sentence of context for each metric.

Career bonus: when you can speak in outcomes, you stop sounding like a doer and start sounding like a leader. Boards fund leaders. Plus, it gives you excellent content for your forward-facing year-in-review as well as your professional review without having to dig for it later.

2) Resolve to turn advocacy into a member-facing service, not a backstage function

Advocacy is often treated like the chamber’s mysterious side hustle. It happens in meetings, behind microphones, inside policy documents most people will never read.

Members don’t renew because you were busy. They renew because they felt protected, represented, and informed.

Make advocacy visible without making it political or noisy:

  • Start a “What This Means for Business” update whenever a local issue heats up
  • Host short, structured briefings (30 minutes, one topic, one clear takeaway)
  • Create an “advocacy intake form” so members can flag friction early (permitting, zoning, safety, signage, staffing)
  • Close the loop publicly: “You told us X, we did Y, here’s what changed”

Your move: build one simple advocacy pathway members can understand in 10 seconds.

  1. Tell us what you’re seeing
  2. We investigate and mobilize
  3. We report back with next steps

Career bonus: when you make advocacy legible, you become the translator-in-chief. That’s influence. And influence has wings.

3) Resolve to build a “Member Success” engine that runs even when you’re busy

Most chambers don’t have a member retention problem. They have an onboarding problem that turns into a retention problem 11 months later.

New members arrive hopeful. Then they get busy. Then they forget how to plug in. Then renewal feels optional.

This year, stop relying on members to be proactive about value. Build value delivery into your system.

A simple Member Success engine can include:

  • A 10-day onboarding sequence (three short emails, one personal check-in, one “choose your path/need” link)
  • A first-90-days plan with three “quick wins” (directory profile, one event, one introduction)
  • A quarterly “Benefits refresher” orientation open to members and prospects
  • A “member moment” workflow: whenever a member has news, you amplify it (even if it’s small)

Your move: create a “First Win” checklist and make it your internal standard. If a member does not get a first win, you treat it like a fish out of water with all hands on deck until they’re swimming again.

Career bonus: when your chamber’s value becomes systematic, you stop being the only engine. You become the architect. Architect energy gets promoted.

4) Resolve to stop doing one-off events and start designing a connected journey

Events are not isolated islands. They should feel like a branded trail with signs: “You are here,” “Next step,” “Level up.”

When everything is a standalone event, marketing gets harder, sponsorship feels transactional, and members feel like they are constantly deciding from scratch whether something is worth attending.

This year, make your calendar a story.

Try this approach:

  • Give each quarter a theme tied to business realities (Workforce, Growth, Advocacy, Innovation, Local Pride)
  • Build “on-ramps” and “next steps” (mixer → workshop → leadership program → sponsorship → committee)
  • Add continuity rituals (same host, recurring segment, “member wins,” quick connection prompts)
  • Make at least one event series intentionally designed for young professionals and emerging leaders

Your move: take your top 8 to 12 events and map them into a simple journey: Connect → Learn → Lead → Advocate. Then market the journey, not just the dates.

Career bonus: when you can say, “We designed a member experience system,” you sound like someone who should be in the room where strategy happens. And you should.

5) Resolve to protect your energy like it’s part of the mission

Chamber people are wired to serve. Which is beautiful and also how you end up answering emails at 10:47 p.m. about ribbon-cutting scissors.

You cannot build a thriving business community if you’re running on fumes. Sustainability isn’t just good for the environment. It’s good for your career and mental health. This isn’t self-care fluff. It’s operational risk management. If you’re burned out and exhausted, the business community will feel it.

Set boundaries that support the mission:

  • Create office-hour windows for member requests, and communicate them confidently.
  • Use templates/forms for common asks (sponsorship, event requests, “can you promote this?”). These can be completed easily with the help of AI.
  • Choose one day a week for deep work. Schedule it and treat it like an appointment with the future.
  • Stop being available by default. Be available by design. You’ll appear more valuable.

Your move: write your “Yes, if…” policy.
“Yes, we can help promote your event if it includes a chamber member offer, a clear call-to-action, and is submitted by Tuesday at noon.”
Now you’re not saying no. You’re building a fair system.

Career bonus: boundaries make you sharper. And a sharp leader is easier to trust.

If you do nothing else this January, do this: pick one resolution and give it a simple 90-day sprint. Not forever. Just 90 days. Even 30, if you can’t commit to 90.

You don’t need a dramatic reinvention. Just better structure, clearer visible value, and you’ll have a career that grows and an impact that is undeniable.

Have a chamber related question? Grab a time on Frank’s Calendar to discuss.

Grab a time on Frank's calendar.

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Frank Kenny is a successful entrepreneur, chamber member, chamber board member, chamber board of directors chair, and chamber President/CEO. He now coaches chamber professionals, consults with chambers, trains staff and members, and speaks professionally. He helps Chambers and Chamber Professionals reach their goals. See full bio.

Christina R. Green teaches chambers, associations and small businesses how to connect through content. Her articles have appeared in the Midwest Society of Association Executives’ Magazine, NTEN.org, AssociationTech, and Socialfish. She is a regular guest blogger on this site and Event Managers Blog. Christina is just your average bookish writer on a quest to bring great storytelling to organizations everywhere.Visit her site or connect with her on Twitter @christinagsmith.
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