• Facebook
  • Twitter
  • LinkedIn
  • Instagram
  • Pinterest

Frank J. Kenny's Chamber of Commerce Industry Blog

Helping Chamber of Commerce Leaders Succeed with Practical Training, Proven Resources, and a Powerful Network

  • About Us
  • Services
  • Free Resources
  • CPEd
    • Login
  • Contact

Chamber Pros, Thank You

Chamber Pros, Thank You

If no one has told you “thank you” yet this week, let’s fix that.

Because if you work in the chamber world, chances are you’ve spent the past eleven months cheering for everyone else. Your board. Your city. Your members. Your sponsors. Your volunteers.

You’ve celebrated business anniversaries, new jobs created, ribbon cuttings, grants awarded, awards won. You’ve written proclamations, press releases, and posts about how incredible your community is.

But today, this is about you.

You are the quiet constant in a world where everything feels temporary; chambers are one of the few institutions that simply keep showing up. Through elections, staff changes at City Hall, economic booms, and economic “what on earth is happening” years, the chamber is still there.

You are the ones who remember the history behind that zoning issue.

You are the ones who know which business barely survived the last downturn.

You are the ones who notice when a storefront light stays off a little too long.

While everyone else is busy running their own piece of the world, you hold the through-line. You remember where your community has been and you have the confidence of where it can go next.

You Speak Every Language in Town

You are translators by trade, even if your title says CEO, membership director, or events manager.

You translate “city staff” into “business owner” so a new ordinance doesn’t sound like a threat.
You translate “entrepreneur” into “banker” so a loan committee hears the opportunity instead of the risk.
You translate “economic development” into “resident” so people recognize the value behind that new project.

On any given Tuesday, you might explain a permitting timeline, calm a frustrated shop owner, brief a council member, and then turn around and speak to a classroom of high schoolers about careers.

That range is wild. And you handle it with patience, humor, and more emotional intelligence than most org charts can capture.

You Are the Voice When it Counts

For many small businesses, you are the only advocate they will ever know at City Hall, the state capitol, or on a late night conference call trying to interpret a new regulation.

You read the bills so they don’t have to.

You attend the meetings so they can stay open.

You ask the hard questions so they don’t get blindsided.

You stand up when it would be easier to stay quiet, and you build relationships that keep doors open, even in tense seasons. A business may never see the conversation that saved them time, money, or options. But you know. And the business community would feel the loss if you stopped.

You Are First Responders for Business

When disaster hits, most people think of emergency services. In the business world, that responder is often you.

Flood, fire, hurricane, pandemic, bridge closure, supply chain disruption, ugly social media flare-up. Whatever it is, your phone starts buzzing.

Members call you, even when you don’t “own” the problem, because they trust you to help them navigate it.

You are the calm voice on the other end of the line.

You connect them to resources, share real-time information, create grant lists, host webinars, and keep the local economy stitched together when everything feels like it is unraveling.

You feel that weight. You carry stories home that your non-chamber friends would not believe. And yet you keep showing up, taking the next call, writing the next update.

That is huge.

You Build Spaces That Didn’t Exist Before

Chamber pros are architects of connection. You create spaces where none existed and watch what happens when people walk into them.

Morning coffees where two people “just happen” to share a table and end up partnering on a project. Leadership programs where class members finally see their community as an ecosystem rather than a collection of silos. Women’s circles, young professional groups, roundtables, ambassador teams, shop local campaigns, industry councils.

You bring strangers into the same room and turn them into collaborators, mentors, suppliers, and friends. That takes intention. It takes planning, follow-up, and a thousand little details no one sees. Centerpieces do not place themselves. Name tags do not alphabetize themselves. PowerPoints do not magically align with the program timing.

You make it look easy. It isn’t.

You Hold the Stories

Chamber professionals are also storytellers. You gather the wins and heartbreaks of your business community and turn them into narratives that drive investment, pride, and momentum.

You highlight the restaurant that survived on takeout and grit. You spotlight the manufacturer that just hired ten people at a living wage. You share the journey of the home-based startup that needed a networking event, a mentor, and a little courage.

Those stories become the “why” behind your advocacy, your sponsorships, your grants, and your strategic plans. They remind people that economic development is not abstract. It is human. It is a face behind a counter, a paycheck in a wallet, a kid whose parent can finally take a weekend off.

And…

You Do All of This in the Middle of Your Own Life

What sometimes gets lost in the blur of agendas and events is that you are also human beings with full lives outside the chamber walls.

You answer texts between helping kids with homework. You work a late-night gala after an early-morning committee meeting. You read thick policy packets after everyone else in your house has gone to bed.

You show up to celebrate others while quietly carrying your own stress, your own worries, your own hopes. And still, you smile for the photo, welcome the guest, and make sure the microphone works.

So what are we thankful for?

We are thankful that you believe in business as a force for good, even when it is messy.

We are thankful that you defend your members, even when they do not fully understand what you shielded them from.

We are thankful that you keep trying new programs, new partnerships, new ways to reach people, even when your team is small and your plate is full.

We are thankful you care enough about your community to take the hard calls, ask the tough questions, and sit in uncomfortable meetings so that someone else’s tomorrow can be easier.

You Are Part of Something Bigger

It is easy to feel isolated in this work. You sit in your office, stare at your to do list, and wonder if anyone really notices how much effort it takes to keep everything moving.

So remember this. Across the country and across the world, there are people just like you walking into chambers this morning. Flipping on lights. Resetting chairs. Printing agendas. Opening email. Checking registrations. Planning advocacy.

You are part of a massive, interconnected network of local leaders who wake up every day asking the same question:

“How can we make it better for business and for our community?”

That is not just a job. It is a calling.

So to every chamber pro reading this: thank you.

Thank you for the late nights and early mornings.

Thank you for the board reports and the quiet wins no one claps for.

Thank you for the way you show up for your members, your cities, and your regions.

Thank you for believing in what chambers can do and for being the kind of person who holds communities together.

Thank you for taking that crazy call because that person wasn’t really looking for an answer, they were looking for companionship–to be seen and heard-and they trusted the chamber to be that person. When it’s so hard to get a human on the phone, they knew you would answer and you did.

You deserve this moment of appreciation. You deserve to feel proud of your work.

The businesses you serve might not always say it. The community might not always see it. But you are making a difference, one conversation, one connection, one small win at a time.

And that matters more than you know.

Have a chamber related question? Grab a time on Frank’s Calendar to discuss.

Grab a time on Frank's calendar.

Search (1,500+ Articles)

Receive the Chamber Pros Community Online Newsletter. 7,000+ subscribers. It’s FREE.

Let us make your life easier…

Explore these new posts

  • Chamber Pros, Thank You
  • Planning Your Own Year-End Signature Event
  • How to Launch a Chamber Texting Program Without Being a Tech Expert
  • Chamber Book Clubs: Turning Pages into Connections
  • 7 Smart Ideas to Optimize Your Chamber’s Business Expo
  • How to Use LinkedIn to Build Your Chamber’s Professional Credibility
  • 10 Creative Chamber Event Themes to Boost Attendance and Loyalty
  • How to Turn a Barter Request into a Profitable Sponsorship
  • How to Gracefully Say ‘No’ and Still Keep a Demanding Chamber Member Happy

Archives

Our Authors

Frank Kenny is a successful entrepreneur, chamber member, chamber board member, chamber board of directors chair, and chamber President/CEO. He now coaches chamber professionals, consults with chambers, trains staff and members, and speaks professionally. He helps Chambers and Chamber Professionals reach their goals. See full bio.

Christina R. Green teaches chambers, associations and small businesses how to connect through content. Her articles have appeared in the Midwest Society of Association Executives’ Magazine, NTEN.org, AssociationTech, and Socialfish. She is a regular guest blogger on this site and Event Managers Blog. Christina is just your average bookish writer on a quest to bring great storytelling to organizations everywhere.Visit her site or connect with her on Twitter @christinagsmith.
Faculty Member:

Institute for Organization Management

W.A.C.E. Academy

Chamber Pros Online Conference

WACE ACCE
ACCE
WACE

Legal

Privacy Policy, Terms & Conditions
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram
  • Pinterest

Copyright © 2025 · WordPress · Log in